Night Auditor

4 weeks ago


Toronto, Ontario, Canada AccorHotel Full time

Job Summary:

The Night Auditor is a multi-faceted role that requires a unique blend of skills and expertise. As a Night Auditor, you will be responsible for handling various aspects of the Front Office, including assisting internal and external guests in a friendly and efficient manner.

Key Responsibilities:

  • Reconcile accounts and functions in preparation for the next business day, ensuring accurate and efficient balancing of Rooms and Food and Beverage charges.
  • Provide exceptional customer service, addressing guest concerns promptly and ensuring a high level of satisfaction.
  • Answer incoming calls and communicate with other departments as required, maintaining a professional and friendly demeanor.
  • Review and prepare for VIP and loyalty member arrivals, ensuring a seamless check-in experience.
  • Monitor special rates and billing arrangements, maintaining accurate financial records and backups.
  • Perform other duties as assigned, including running audit reports and reviewing daily revenue.

Requirements:

  • Solid knowledge of Front Office Night Audit and Accounting Procedures.
  • Working knowledge of Oracle Property Management Systems or similar.
  • Strong computer skills, particularly with Microsoft Word and Excel.
  • Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in a 500-key property.
  • Ability to work calmly under pressure, multitask, and maintain a flexible schedule.

Physical Demands:

  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Constant kneeling, pushing, pulling, and lifting.

Working Conditions:

No remote work is available for this position. The employment type is full-time.


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