Night Clerk Supervisor

3 weeks ago


Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time

Job Title: Night Clerk Supervisor - Team Lead

Job Summary: We are seeking a Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Clerk Supervisor, you will be responsible for overseeing the night shift operations, ensuring the smooth running of the hotel, and providing exceptional customer service.

Key Responsibilities:

  • Supervise and coordinate the work of night shift staff, ensuring that all tasks are completed efficiently and effectively.
  • Prepare and submit reports on night shift operations, including any issues or concerns.
  • Assist guests with special needs, providing a high level of customer service and ensuring their satisfaction.
  • Coordinate, assign, and review work, ensuring that tasks are completed on time and to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring that the hotel has the necessary resources to operate effectively.

Requirements:

  • 1 year to less than 2 years of experience in a supervisory role.
  • Secondary (high) school graduation certificate or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work under pressure, with tight deadlines and a large workload.
  • Attention to detail, with a focus on accuracy and efficiency.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.


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