Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated User Support Technician to join our team at NZ Consulting Canada Inc.
Job Description:The User Support Technician will be responsible for providing technical assistance and support to users experiencing difficulties with computer systems. This includes responding to user inquiries, consulting technical manuals and documents, and implementing solutions to resolve issues.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also possess strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
Responsibilities:
- Respond to user inquiries and provide technical assistance via phone, email, or in-person
- Consult technical manuals and documents to research and implement solutions
- Provide training and guidance to users on computer systems and software
- Collect and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network, and Internet support to users
Requirements:
- College/CEGEP diploma in a related field
- 1-2 years of experience in a technical support role
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to work effectively in a fast-paced environment
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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