Warranty Coordinator
5 days ago
Mercedes-Benz Richmond Opportunity
Job Title: Warranty Administrator
About the Job:
The Mercedes-Benz Richmond team is looking for a skilled Warranty Administrator to join their team. As a key member of the warranty team, you will be responsible for assessing codes, prioritizing and dispatching work for the shop, invoicing and submitting all warranty claims, and maintaining warranty control and rectifying warranty schedules for the accounting department.
Key Responsibilities:
- Assess codes, prioritize, and dispatch work for the shop.
- Invoice and submit all warranty claims.
- Maintain warranty control and rectify warranty schedules for the accounting department.
- Ensure warranty return parts are properly tagged, shelved, and secured.
- Sort and ship warranty parts returns when necessary.
- Report payment discrepancies to the Service Manager.
- Inform staff of warranty procedure changes and maintain files.
- Perform other duties as assigned by manager.
Requirements:
- Post-secondary diploma/degree in any discipline or equivalent experience.
- A minimum of 2 years' warranty experience.
- Basic knowledge of or the ability to understand the mechanics of a vehicle.
- Excellent interpersonal, presentation, and relationship-building skills.
- Strong organizational and prioritization skills with the ability to multitask.
- Strong attention to detail.
- Excellent written and oral communication skills.
- Desire to exceed customer expectations.
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