Service & Warranty Repair Coordinator

6 months ago

Richmond Hill, Canada Cosmo Music Company Ltd Full time

**Job Title**:Service & Warranty Repair Coordinator

**Reporting Function**:Repair Shop Operations Manager

**Position Overview**:
Cosmo Music, an industry leader in musical instrument retail and service, is actively seeking a dedicated Service and Warranty Repair Coordinator to join our team at our Richmond Hill, ON location. In this role, you will play a crucial part in managing service repair administrative tasks while also assisting in other areas indirectly related to customer repair traffic.

This role is crucial to our commitment to providing unparalleled service to our customers.

**Scope of Responsibilities**:

- Efficiently manage repair administrative tasks, ensuring timely responses to internal and external inquiries regarding repair status, while accurately relaying repair, part, and warranty information to customers.
- Collaborate with our distributor’s repair facilities to provide customers with precise estimates for their repair needs.
- Proactively communicate with manufacturers to address and resolve delays in parts orders and repairs, ensuring customer satisfaction.
- Facilitate smooth payment processing and outbound shipping for completed repairs by promptly contacting customers.
- Perform additional Service Department repair duties, including stock repairs and warranty service.
- Act as a liaison between manufacturers and customers, coordinating repairs bound for manufacturer service centers to streamline the process and enhance customer experience.

**Key Deliverables**:

- Ensure prompt and accurate responses to repair inquiries, fostering positive customer relationships and satisfaction.
- Collaborate with distributors and manufacturers to expedite repairs and minimize delays, optimizing efficiency in the repair process.
- Maintain organized records of repair status and customer communications, facilitating smooth operations within the Service Department.
- Uphold Cosmo Music’s reputation for exemplary service by delivering consistently high-quality repairs and customer interactions.

**Qualifications**:

- Basic understanding of the musical gear industry, including PA systems, keyboards, amplifiers, stage gear, guitars, and pedals, with a passion for music and instruments.
- Exceptional organizational skills and attention to detail, ensuring all tasks are completed accurately and efficiently.
- Willingness to take on various service-related administrative duties, demonstrating adaptability and a proactive approach to problem-solving.
- Proficiency in MS Excel to generate reports.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members alike.

Work arrangement: In-person

**Pay range**:$18 - $20/hr depending on experience
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- **About Cosmo Music**

Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment. We will make sure to provide you with the opportunity to grow and develop your skills, as long as you promise to bring passion and your utmost dedication to work every single day.

**Why Join the Team?**

**Passion for Music**: Join our music-loving team dedicated to helping others explore their musical talents in a fun and supportive environment.

**Flexible Work Environment**: Life can get busy, and we get it. Enjoy flexible scheduling options wherever possible, accommodating your personal commitments and allowing you to pursue your passions both inside and outside of work.

**Fun Company Culture**: At Cosmo Music, work is enjoyable and rewarding. We celebrate making music together through jam sessions and company events in a vibrant, inclusive atmosphere.

**Comprehensive Benefits**: Enjoy our assistance program and extended health benefits, covering dental, vision, and prescriptions. Your well-being matters to us, and we're dedicated to keeping you healthy and happy.

**Long-term Team Member Benefits**: Get extra annual paid time off as a token of appreciation for your commitment, allowing you to unwind and recharge beyond the standard benefits.

**Cosmonaut Discounts**: Access exclusive discounts on musical instruments and accessories. Whether you're a seasoned musician or just starting out, discounted gear makes pursuing your passion more affordable.

**Community Involvement**: Join us in giving back through music education initiatives, charities, and local partnerships, inspiring the next generation of musicians.

**Team Spirit**: We're all in this together, driven by a shared purpose and a commitment to doing our best. Enjoy the support of a team that values collaboration and mutual respect above all else.

Join our team - or Cosmonauts as we fondly call ourselves, and become part of a culture where we are committed to giving it our all, having a blast, and ensuring music is our ultimate jam

**A Bit More About Us**
- We h

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