Field Service Engineer

2 months ago

Richmond, British Columbia, Canada Corvus Energy Full time
Job Title: Field Service Engineer

Corvus Energy is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for overseeing the installation and commissioning of large-scale complex Energy Storage Systems at customer sites.

Key Responsibilities:
  • Install and commission Corvus Energy Storage Systems at customer sites.
  • Supervise installation and commissioning activities at customer sites and provide support to all on-site teams.
  • Coordinate on-site activities with Shipyard, System Integrator, Service-provider & internal Corvus personnel.
  • Inspect quality of installation and, together with the Service Manager and Project Manager, provide approval for the next phase of the installation process.
  • Assist with installation build schedule & site resource plan.
  • Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
  • Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
  • Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
  • Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
  • Collect State of Health (SOH) test data, perform data analysis and create reports.
  • Create Sales Orders and RMAs for shipping components to and from customers.
  • Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
  • Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
  • Provide technical training to customers regarding system installation, maintenance, troubleshooting, and operation.
  • Participate In development of Service Engineering Training Programs for new product introductions.
  • Perform additional tasks as required and determined by the Service Manager.
Requirements:
  • Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
  • Minimum of 7 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
  • Experience with a wide range of marine trades and construction project management.
  • Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
  • Experience working with communication systems and networks. Working knowledge of data transfer standards.
Preferred Qualifications:
  • Experience in the marine industry and knowledge of ship systems (electrical & mechanical) is an asset.
  • Experience with lithium-ion battery technology and systems is an asset.
  • Interest in clean energy technologies is an asset.
What We Offer:
  • An exciting position working for the world leading supplier of maritime energy storage solutions
  • An opportunity to take part in the green shift for the ocean space
  • An international work environment and multidisciplinary team collaboration
  • Competitive salary and benefits (medical/dental, LTD and matching RRSP)
  • International career opportunities

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