Field Service Engineer
2 months ago
Corvus Energy is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for overseeing the installation and commissioning of large-scale complex Energy Storage Systems at customer sites.
Key Responsibilities:- Install and commission Corvus Energy Storage Systems at customer sites.
- Supervise installation and commissioning activities at customer sites and provide support to all on-site teams.
- Coordinate on-site activities with Shipyard, System Integrator, Service-provider & internal Corvus personnel.
- Inspect quality of installation and, together with the Service Manager and Project Manager, provide approval for the next phase of the installation process.
- Assist with installation build schedule & site resource plan.
- Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
- Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
- Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
- Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
- Collect State of Health (SOH) test data, perform data analysis and create reports.
- Create Sales Orders and RMAs for shipping components to and from customers.
- Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
- Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
- Provide technical training to customers regarding system installation, maintenance, troubleshooting, and operation.
- Participate In development of Service Engineering Training Programs for new product introductions.
- Perform additional tasks as required and determined by the Service Manager.
- Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
- Minimum of 7 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
- Experience with a wide range of marine trades and construction project management.
- Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
- Experience working with communication systems and networks. Working knowledge of data transfer standards.
- Experience in the marine industry and knowledge of ship systems (electrical & mechanical) is an asset.
- Experience with lithium-ion battery technology and systems is an asset.
- Interest in clean energy technologies is an asset.
- An exciting position working for the world leading supplier of maritime energy storage solutions
- An opportunity to take part in the green shift for the ocean space
- An international work environment and multidisciplinary team collaboration
- Competitive salary and benefits (medical/dental, LTD and matching RRSP)
- International career opportunities
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