I.T. Technical Support Specialist

2 weeks ago


Peterborough, Ontario, Canada MBI I.T. Services Full time
Job Title: I.T. Field Service Technician

Company Overview:
MBI I.T. Services is seeking an experienced I.T. Field Service Technician to join our team. As a key member of our technical support staff, you will be responsible for providing on-site technical support and maintenance services to our clients across Peterborough, ON.

Estimated Salary Range: $26-28/hour

Job Description:
The ideal candidate will possess strong technical knowledge of hardware and Windows operating systems, as well as excellent communication skills. You will work independently, traveling to various locations to maintain, troubleshoot, and repair computer systems, hardware, and peripherals. Your tasks will include documenting and maintaining hardware and software systems, supporting user account information, training employees, and identifying and repairing product failures.

Required Skills and Qualifications:
- 2+ years experience working as a break/fix Field I.T. technician and/or lead break/fix Field I.T. technician
- Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems
- Strong written and verbal communication skills
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Possession and use of an owned car for travel between locations
- Android 4.4+ or Apple iOS9+ or Windows Phone 8+, including a data package to receive emails and instant messaging
- Ability to lift a 20 lbs. box from the floor to a tabletop surface

Benefits:
- Competitive hourly rate: $26-28/hour
- Mileage reimbursement: $0.38/km minus the first 20 km
- Travel time reimbursement: last site location back to HUB

Other Requirements:
- Available to work extended hours, including weekends and evenings
- High school diploma and college or university enrollment/degree

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