IT Support Specialist

2 weeks ago

Peterborough, Ontario, Canada Westinghouse Electric Company LLC. Full time

At Westinghouse Electric Company LLC, innovation is a driving force behind our success. We empower our teams to think creatively and push the boundaries of what's possible in the nuclear industry.

We are committed to delivering cutting-edge products and services that meet the evolving needs of our customers. Our innovative approach extends beyond technical applications and products, encompassing all aspects of our business. By incorporating innovation into every aspect of our operations, we aim to drive efficiency, growth, and cultural excellence.

Sustainability is a key area where innovative thinking can have a profound impact. Protecting our planet and restoring our earth are not abstract concepts; they are tangible goals that our teams strive to achieve through the development of carbon-free technologies. From the efficient AP1000 nuclear plant to the eVinci micro-reactor for remote energy applications, we are at the forefront of developing new nuclear technologies that will enable us to share the benefits of this reliable, clean, safe, and economical source of energy with future generations.

Focused on our customers' success, Westinghouse Electric Company LLC is dedicated to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We take pride in playing a crucial role in accelerating Canada's energy sustainability and achieving its net-zero goals.

We have been advancing the art and science of nuclear power plant design and operations for over 60 years. When it comes to operating nuclear power plants, utilities require a partner that understands what it takes to maximize safety, performance, and longevity. Westinghouse Electric Company LLC is the proven choice for end-to-end services and technologies from fuel manufacturing through to decommissioning and waste management.

About the Role

The IT Support Specialist - Nuclear Energy Solutions is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Key responsibilities include identifying, researching, and resolving technical problems, responding to escalated incidents, and handling telephone calls, email, and chat requests for technical support from end users. Additionally, the successful candidate will be responsible for setting up, configuring, troubleshooting, analyzing, and repairing computer systems, peripherals, mobile devices, and telephones.

Key Responsibilities:

  • Troubleshoot and repair personal computer equipment and mobile devices
  • Analyze user-related problems to determine problem sources
  • Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware, and Software upgrades
  • Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and various IT-related projects
  • Install and make changes to PC, peripherals, telephony, and printer devices
  • Support and Troubleshoot Video Conference equipment
  • Provide support for Active Directory and hands-on support for servers and network equipment
  • Manage the local IT asset inventory, stockroom, and CMDB
  • Assist in Virus Remediation and security incident response, as required
  • Develop/maintain standards, records, and procedures for installation of computer hardware and software
  • Manage on-call/after-hours support for responsible office locations (where applicable)
  • Order computer peripherals and process invoicing using SAP / Ariba

Requirements

  • Bachelor's Degree or High School Diploma plus 3 years of experience in a related IT field
  • 3 to 5 years of experience in a related IT field
  • MCSE Certification is a plus
  • Experience working with remote control software applications is desired
  • Experience with Windows operating systems
  • Basic Network Administration &/or Networking Configuration
  • Excellent Problem-Solving and Communication Skills
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools

What We Offer

Westinghouse Electric Company LLC offers competitive benefits to all employees around the globe to keep them healthy and enhance their well-being. In Canada, these benefits include:

  • Competitive Salary ($85,000 - $110,000 per year)
  • Employee and Family Assistance Program
  • Retirement Savings Plan with Company Match
  • Paid Vacations, Flextime, Sick/Personal and Holidays
  • We encourage healthy work-life balance and offer flexible schedules and the potential to work from anywhere in Canada
  • We pay 100% of the medical/dental/vision insurance premiums for you and your family
  • Incredible opportunity for growth in an innovation-driven, global company
  • Educational Reimbursement Program
  • Employee Referral and Recognition Program

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