Field IT Service Technician

3 weeks ago


Peterborough, Ontario, Canada MBI I.T. Services Full time
Job Description

We are seeking a skilled Field IT Service Technician to join our team at MBI I.T. Services. This role involves providing on-site technical support and maintenance for our clients' computer systems and hardware.

Key Responsibilities:

  • Maintain, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support user account information including rights, security, and systems groups.
  • Train employees, identify and repair product failures, order and replace parts as needed.
  • Determine and recommend which products or services best fit the customers' needs.

Requirements:

  • Available to work extended hours including weekends and evenings for the duration of the contract.
  • Strong written and verbal communication skills.
  • High school diploma and college or university enrollment/degree.
  • 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
  • Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Able to develop and interpret technical documentation for training and end-user procedures.
  • Familiar with personal computers/printers/wireless connectivity devices.
  • Possession and use of an owned car for travel between locations.
  • Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
  • Ability to lift a 20 lbs. box from the floor to a tabletop surface.


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