Front Desk Clerk

4 weeks ago


Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
Job Title: Front Desk Clerk

We are seeking a Front Desk Clerk to join our team at Athabasca Motor Hotel 1972 Ltd. The successful candidate will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure
Benefits:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Free parking available
  • On-site amenities
  • On-site housing options

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