Hotel Desk Clerk

3 weeks ago


Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
Job Title: Hotel Desk Clerk

We're seeking a detail-oriented and customer-focused Hotel Desk Clerk to join our team at Athabasca Motor Hotel 1972 Ltd. in a permanent role.



Key Responsibilities:

  1. Register arriving guests and assign rooms efficiently.
  2. Resolve complaints and claims in a professional and courteous manner.
  3. Process group arrivals and departures, taking into account room availability and guest preferences.
  4. Take, cancel, and change room reservations as needed.
  5. Provide accurate information on hotel facilities and services to guests.
  6. Assist guests with special needs and ensure their comfort during their stay.
  7. Follow emergency and safety procedures to maintain a secure environment.
  8. Perform various clerical duties, such as faxing, filing, and photocopying.
  9. Answer telephone calls and relay messages to guests and staff.
  10. Contact guests to deliver requested wake-up calls.
  11. Provide exceptional customer service to ensure guest satisfaction.


Requirements:


  • A secondary (high) school graduation certificate is required.




  • Experience in a similar role is an asset, but not necessary.




  • Excellent communication and interpersonal skills are essential.





Benefits:


  • A comprehensive benefits package, including dental plan, disability benefits, health care plan, and vision care benefits.




  • Group insurance benefits and life insurance.




  • Long-term care insurance and maternity and parental benefits.




  • Free parking available and on-site amenities.





Apply today to become a part of our team and take the first step towards a rewarding career in hospitality



Language of work: English



Work setting: Rural area, hotel, motel, resort



Accommodation: Staff accommodation available



Travel: Willing to relocate



Transportation: Own transportation



Travel expenses: Not paid by employer


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