Hotel Desk Clerk
3 weeks ago
We're seeking a detail-oriented and customer-focused Hotel Desk Clerk to join our team at Athabasca Motor Hotel 1972 Ltd. in a permanent role.
Key Responsibilities:
- Register arriving guests and assign rooms efficiently.
- Resolve complaints and claims in a professional and courteous manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed.
- Provide accurate information on hotel facilities and services to guests.
- Assist guests with special needs and ensure their comfort during their stay.
- Follow emergency and safety procedures to maintain a secure environment.
- Perform various clerical duties, such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff.
- Contact guests to deliver requested wake-up calls.
- Provide exceptional customer service to ensure guest satisfaction.
Requirements:
A secondary (high) school graduation certificate is required.
Experience in a similar role is an asset, but not necessary.
Excellent communication and interpersonal skills are essential.
Benefits:
A comprehensive benefits package, including dental plan, disability benefits, health care plan, and vision care benefits.
Group insurance benefits and life insurance.
Long-term care insurance and maternity and parental benefits.
Free parking available and on-site amenities.
Apply today to become a part of our team and take the first step towards a rewarding career in hospitality
Language of work: English
Work setting: Rural area, hotel, motel, resort
Accommodation: Staff accommodation available
Travel: Willing to relocate
Transportation: Own transportation
Travel expenses: Not paid by employer
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