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Front Desk Representative

1 month ago


Cold Lake, Alberta, Canada Holiday Inn Express Cold Lake Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Dauphin. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and welcoming front desk area.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process room reservations, cancellations, and changes with accuracy and attention to detail
  • Provide guests with information on hotel facilities, services, and local attractions
  • Process guest departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Answer telephone calls and relay messages to guests and staff
  • Provide exceptional customer service to ensure guest satisfaction
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a customer service or hospitality role is an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Attention to detail and organizational skills
What We Offer
  • Dental and health care plans
  • Permanent full-time position
  • 30-40 hours per week
  • English language