Front Desk Representative

3 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Dene and Conference Centre.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process guest departures, calculate charges, and receive payments accurately and efficiently.
  • Provide guests with information on hotel facilities and services, including dining options, room amenities, and local attractions.
  • Maintain accurate records of guest reservations, room assignments, and inventory of vacancies.
  • Follow emergency and safety procedures to ensure a secure and comfortable environment for guests.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
  • Provide exceptional customer service to ensure guest satisfaction and loyalty.
Requirements:
  • Secondary (high) school graduation certificate.
  • Will train for the role.
  • Excellent oral and written communication skills.
  • Organized and reliable with a strong attention to detail.
  • Ability to work effectively in a team environment.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Vision care benefits.
  • Registered Retirement Savings Plan (RRSP).


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