Front Desk Representative

4 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Dene and Conference Centre.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services to guests.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures.
  • Clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Provide exceptional customer service to ensure guest satisfaction.
Requirements:
  • Client focus and excellent communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Reliability and a strong work ethic.
  • Team player with a positive attitude.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.



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