Hotel Front Desk Associate

12 hours ago


Fredericton, New Brunswick, Canada SERENA PROPERTIES INC Full time
{"h2": "Hotel Receptionist Job Description at Serena Properties Inc.", "p": "We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Serena Properties Inc.

As a Hotel Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay experience.

Responsibilities:

* Register arriving guests and assign rooms
* Process group arrivals and departures
* Take, cancel and change room reservations
* Provide information on hotel facilities and services
* Provide general information about points of interest in the area
* Process guests' departures, calculate charges and receive payments
* Balance cash and complete balance sheets, cash reports and related forms
* Maintain an inventory of vacancies, reservations and room assignments
* Clerical duties (i.e. faxing, filing, photocopying)
* Answer telephone and relay telephone calls and messages
* Assist clients/guests with special needs
* Contact customers to deliver requested wakeup calls
* Provide customer service

Requirements:

* Attention to detail
* Fast-paced environment
* Standing for extended periods
* Work under pressure
* Experience an asset
* Durée de l'emploi: Permanent
* Langue de travail: Anglais
* Heures de travail: 40 hours per week

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "h2": "Computer and Technology Knowledge", "ul": [{"li": "Multi-line switchboard"}, {"li": "Word processing software"}, {"li": "Internet"}], "h2": "Security and Safety", "ul": [{"li": "Criminal record check"}], "h2": "Work Conditions and Physical Capabilities", "ul": [{"li": "Attention to detail"}, {"li": "Fast-paced environment"}, {"li": "Standing for extended periods"}, {"li": "Work under pressure"}, {"li": "Experience an asset"}]}

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