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Front End Department Manager

2 months ago


Fredericton, New Brunswick, Canada J.D. Irving, Limited Full time
Job Summary

We are seeking a highly motivated and experienced Front End Department Manager to join our team at J.D. Irving, Limited. As a key member of our retail sales team, you will be responsible for leading the sales results and daily management of the front-end department.

Key Responsibilities
  1. Lead by Example: Demonstrate the highest standards of safety, customer service, and merchandising to set the tone for your team.
  2. Communicate Effectively: Clearly communicate information and priorities to associates, ensuring they have the direction and tools needed to complete their tasks.
  3. Manage Performance: Manage associate performance through feedback and identifying training opportunities to drive sales growth and customer satisfaction.
  4. Handle Customer Concerns: Handle associate and customer concerns in a fair and professional manner, ensuring a positive customer experience.
  5. Supervise Front-End Cashiers: Supervise front-end cashiers, customer service, and gatehouse associates, ensuring they are meeting sales and customer service targets.
  6. Manage Cash Handling: Handle cash tills, counting, coining, and verifying totals, ensuring cashiers input in the system accurately.
  7. Maintain Store Appearance: Responsible for the overall cleanliness of the front end/customer service area, ensuring a positive shopping experience for customers.
  8. Assist at Customer Service Desk: Assist at the customer service desk with refunds, exchanges, and other customer inquiries.
  9. Authorize Payments: Authorize payments by cheque and the return of merchandise, ensuring accurate and efficient processing.
  10. Resolve Problems: Resolve problems that arise, such as customer complaints and supply shortages, in a timely and professional manner.
  11. Recruit and Train: Hire and train or arrange for the training of new sales staff, ensuring they are equipped to meet sales and customer service targets.
Requirements
  1. Strong Mathematical Skills: Possess strong mathematical skills and basic computer system knowledge to manage cash handling and inventory.
  2. Ability to Work Independently: Ability to work independently in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  3. Customer Satisfaction-Oriented: Demonstrate a customer satisfaction-oriented approach, ensuring a positive shopping experience for customers.
  4. Strong Communication and Time Management Skills: Possess strong communication and time management skills to effectively manage associates and prioritize tasks.
  5. Problem-Solving and Decision-Making Abilities: Demonstrate problem-solving and decision-making abilities to resolve customer complaints and supply shortages.
  6. Experience as a Retail Supervisor: Experience as a retail supervisor is an asset, but not required.
  7. Ability to Handle Moderate Physical Demands: Ability to handle moderate physical demands, including standing for 8 hours and lifting medium-sized merchandise if required.
What We Offer
  1. A Safe Work Environment: A safe work environment, prioritizing the well-being of our associates and customers.
  2. Wellness Program: A comprehensive wellness program, promoting associate health and well-being.
  3. Scholarship and Bursaries: Scholarship and bursary opportunities for associates to pursue further education and career development.
  4. Employee and Family Assistance Plan: An employee and family assistance plan, providing support for associates and their families.
  5. Employee Discount: An employee discount program, offering associates a discount on company products and services.
  6. Health and Dental Benefits: Comprehensive health and dental benefits, ensuring associates have access to quality healthcare.
  7. RRSP Contribution: An RRSP contribution program, supporting associates in their retirement savings.
  8. Continuous Learning and Career Advancement: Opportunities for continuous learning and career advancement, helping associates grow and develop in their careers.