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Front End Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front End Operations Manager to join our team at Walmart Canada. As a key member of our store management team, you will be responsible for driving profitable sales, managing store operations, and leading a team of associates to deliver exceptional customer service.
Key Responsibilities- Sales and Profitability: Drive profitable sales through achievement of sales and profit goals, budget management, and sales forecasts. Analyze sales/financial reports, economic trends, and community needs to identify and respond to market changes while controlling expenditures.
- Operational Planning: Create operational plans with the management team, prioritize tasks, delegate responsibilities, and provide clear direction to managers and associates. Ensure optimal store conditions through effective merchandise presentation, accurate and competitive pricing, and store standards within company policies and guidelines.
- Asset Protection and Safety: Execute and monitor asset protection and safety controls, maintain quality assurance standards, and oversee safety and operational reviews. Ensure compliance with company policies and procedures, safety, security, sales, financial, and record-keeping procedures and practices.
- Customer Service: Serve customers as an ambassador for the store by greeting customers, seeking feedback, and ensuring customer needs, complaints, and issues are resolved within company guidelines to create a positive shopping experience.
- Community Involvement: Support store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups.
- Associate Development: Lead associates by conducting regular store meetings, communicating operational direction and initiatives, and driving engagement. Recognize and reward accomplishments and provide opportunities for professional growth.
- Performance Management: Demonstrate company values by holding associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action.
- Merchandise and Cash Handling: Comply with company standards and procedures when handling merchandise, including cash handling and control of up to $250,000 per day.
Outlined below are the required minimum qualifications for this position.
Age - 16 or older.
Preferred QualificationsOutlined below are the optional preferred qualifications for this position.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
