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Hotel Front Desk Associate

2 months ago

Fredericton, New Brunswick, Canada SERENA PROPERTIES INC Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Serena Properties Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Guest Communication: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and balance cash and complete balance sheets.
  • Clerical Duties: Maintain an inventory of vacancies, reservations and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
  • Customer Service: Answer telephone and relay telephone calls and messages, assist clients/guests with special needs, and provide customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Computer and Technology Knowledge: Multi-line switchboard, word processing software, and internet.
  • Security and Safety: Criminal record check.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, standing for extended periods, and working under pressure.
Preferred Qualifications
  • Experience: Experience an asset.
  • Language: Langue de travail: Anglais.
  • Work Schedule: Heures de travail: 40 hours per week.