Luxury Sales Leadership Position

2 weeks ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew offers a dynamic and fashion-forward work environment with opportunities for growth and development.

Our luxury retail brand is committed to excellence in sales and service, and we're looking for a highly skilled and experienced leader to join our team as an Assistant Manager, Sales.

About the Role:

  • This leadership position involves providing day-to-day supervision and guidance to associates to achieve the highest standards of luxury sales and service.
  • You will be responsible for resolving customer issues and keeping your manager informed.
  • Making recommendations on changes and/or solutions to enhance customer sales and service standards is also a key part of this role.
  • Actively participating as a training facilitator for sales and service programs and other company training programs is required.
  • Assisting in the launch and maintenance of selling tools and sales and service programs is another key responsibility.
  • You will assist associates in developing, maintaining and growing an active store client base and strong customer relationships.
  • Providing feedback to your manager on inventory performance, merchandising presentation standards, customer trends and issues is also necessary.
  • You will provide input into associate performance assessments and appraisals, performance improvement plans.
  • Assisting in organizing and conducting regular department team meetings and keeping the team informed on upcoming sales and service initiatives is required.
  • Ensuring compliance with privacy policies, regulations, and cyber security measures is essential.

Requirements:

  • 1-3 years supervisory experience with accountability for sales and service is required.
  • A proven track record of exceeding sales and profit targets is necessary.
  • Retail selling experience in a luxury environment is preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is also required.

Benefits:

  • A competitive total compensation package is offered, including a generous employee discount.
  • Pension, health & dental benefits, tuition assistance, and continuous learning and development opportunities are also available.

Salary: $60,000 - $80,000 per year, depending on experience.

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