Hotel Front Desk Supervisor

3 days ago


Longueuil, Quebec, Canada 2528-6360 quebec inc Full time
{"h2": "Job Summary"}

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at 2528-6360 Quebec Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations
  • Establish work schedules and procedures to ensure efficient front desk operations
  • Perform same duties as workers supervised to maintain a high level of customer service
  • Prepare and submit reports to management on front desk performance and customer feedback
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure front desk operations run smoothly
  • Provide customer service and resolve complaints and claims in a professional and timely manner
  • Manage knowledge and stay up-to-date with industry trends and best practices
Requirements
  • 5-10 years of experience in a front desk or customer service role
  • Proven track record of providing exceptional customer service and resolving complaints
  • Strong leadership and supervisory skills, with the ability to motivate and train staff
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management
  • Ability to work in a fast-paced environment with tight deadlines and attention to detail
  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • MS Outlook and Central Reservation System (CRS) experience an asset
  • Ability to relocate for this position
  • Relocation costs not covered by employer
  • Willing to relocate
  • Hotel, motel, resort experience an asset
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Free parking available
  • On-site amenities
  • Parking available
How to Apply

If you are a motivated and experienced Hotel Front Desk Supervisor looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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