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Guest Services Team Leader

3 months ago

Longueuil, Quebec, Canada 2528-6360 quebec inc Full time
Position Overview

We are seeking a dedicated Guest Services Team Leader to oversee the front desk operations at our esteemed establishment. This role is essential in ensuring a seamless experience for our guests while managing a team of professionals.

Key Responsibilities
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
Work Environment
  • Relocation costs not covered by employer
  • Willing to relocate
  • Hotel, motel, resort
Primary Duties
  • Coordinate activities with various departments to enhance operational efficiency.
  • Establish work schedules and procedures for the team.
  • Perform duties similar to those of the staff supervised.
  • Prepare and submit detailed reports as required.
  • Resolve workplace issues, provide technical guidance, and recommend improvements for productivity and quality.
  • Assist clients and guests with special requirements.
  • Assign, review, and manage team workloads.
  • Recruit and train new staff on job responsibilities, safety protocols, and company policies.
  • Ensure the operation of computer systems and equipment, arranging repairs as necessary to maintain service continuity.
  • Request materials and supplies to support operations.
  • Deliver exceptional customer service.
  • Manage knowledge effectively within the team.
  • Address and resolve guest complaints and claims.
Supervision

Responsible for supervising a team of 5-10 individuals.

Technical Skills
  • Proficient in MS Outlook.
  • Familiarity with Central Reservation Systems (CRS).
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Capable of meeting tight deadlines.
Personal Attributes
  • Accuracy and dependability are essential.
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Flexibility and initiative are valued.
  • Organizational skills and teamwork are key.
  • Demonstrated leadership capabilities.
Screening Questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?
Additional Benefits
  • Free parking available.
  • On-site amenities.
  • Parking available.