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Guest Services Team Leader

3 months ago

Longueuil, Quebec, Canada 2528-6360 quebec inc Full time
Position Overview

We are seeking a dedicated Guest Services Team Leader to oversee our front desk operations at 2528-6360 Quebec Inc. This role is crucial in ensuring exceptional service delivery and maintaining high standards of guest satisfaction.

Key Responsibilities
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
Work Environment
  • Relocation costs not covered by employer
  • Willing to relocate
  • Hotel, motel, resort
Daily Tasks
  • Coordinate activities with other departments to ensure seamless operations.
  • Establish work schedules and procedures for the team.
  • Perform duties alongside the team members to maintain service standards.
  • Prepare and submit operational reports.
  • Resolve workplace issues and provide technical guidance to enhance productivity and quality.
  • Assist guests with special requirements to ensure their comfort.
  • Assign and review tasks for team members.
  • Recruit and train new staff on job responsibilities and safety protocols.
  • Maintain the functionality of computer systems and equipment, coordinating repairs as necessary.
  • Order materials and supplies to support daily operations.
  • Deliver outstanding customer service to all guests.
  • Manage knowledge effectively within the team.
  • Address and resolve guest complaints and claims promptly.
Supervision

Supervise a team of 5-10 individuals.

Technical Skills
  • Proficient in MS Outlook.
  • Familiarity with Central Reservation Systems (CRS).
Work Conditions
  • Attention to detail is essential.
  • Ability to thrive in a fast-paced environment.
  • Capability to meet tight deadlines.
Personal Attributes
  • Accurate and dependable.
  • Client-focused with excellent interpersonal skills.
  • Strong oral and written communication abilities.
  • Flexible and proactive.
  • Organized and a team player.
  • Exhibits leadership qualities and collaborative spirit.
Screening Questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?
Additional Benefits
  • Free parking available.
  • On-site amenities for staff.
  • Parking facilities available.