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Guest Services Manager

3 months ago

Longueuil, Quebec, Canada 2528-6360 quebec inc Full time
Job Overview

We are seeking a dedicated **Guest Services Manager** to oversee our front desk operations at 2528-6360 Quebec Inc. This is a permanent position that requires a commitment to delivering exceptional customer service in a **bilingual** environment.

Employment Details
  • Employment Duration: Permanent
  • Work Language: Bilingual
  • Working Hours: 40 hours per week
Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year in a similar role
Work Environment
  • Relocation costs are not covered by the employer.
  • Willingness to relocate is required.
  • Work setting includes hotels, motels, and resorts.
Key Responsibilities
  • Coordinate activities with other departments to ensure smooth operations.
  • Establish work schedules and procedures for staff.
  • Perform duties similar to those of the team members supervised.
  • Prepare and submit operational reports.
  • Resolve workplace issues and provide technical guidance to enhance productivity and quality.
  • Assist guests with special requirements to ensure their comfort.
  • Assign and review tasks among team members.
  • Recruit, train, and mentor staff on job responsibilities and safety protocols.
  • Maintain the functionality of computer systems and equipment, arranging repairs as necessary.
  • Order materials and supplies to support operations.
  • Deliver outstanding customer service and manage guest relations.
  • Handle complaints and claims effectively.
Supervisory Role

Supervise a team of 5-10 individuals.

Technical Skills
  • Proficient in MS Outlook.
  • Experience with Central Reservation Systems (CRS).
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment with tight deadlines.
Personal Attributes
  • Dependable and accurate.
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Flexible and proactive in problem-solving.
  • Organized and a collaborative team player.
  • Demonstrated leadership qualities.
Screening Questions
  • Are you available for the advertised start date?
  • Are you legally authorized to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside near the advertised location?
  • Do you have prior experience in this field?
  • Do you possess the required certifications?
  • What is the highest level of education you have completed?
  • What is your current field of study?
  • What is your current level of education?
Additional Benefits
  • Free parking available.
  • On-site amenities provided.