Front Desk Representative

2 days ago


Clearwater County, Canada Alpine Meadows Resort Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Alpine Meadows Resort Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
  • Departure Procedures: Process guests' departures, calculate charges, and receive payments.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as required.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
  • Language: English.
  • Work Hours: 37.5 hours per week.


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