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Front Desk Representative

2 months ago

Clearwater County, Canada Alpine Meadows Resort Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Alpine Meadows Resort Inc.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and balance cash and complete balance sheets.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations and room assignments, follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone and relay telephone calls and messages, and provide customer service to guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 37.5 hours per week.