Front Desk Representative

17 hours ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Resolve complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including handling room reservations and cancellations
  • Provide information on hotel facilities and services, as well as points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Assist guests with special needs and provide exceptional customer service
  • Contact guests to deliver requested wake-up calls
Requirements
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment and stand for extended periods
  • Excellent oral communication skills and attention to detail
  • Dependability, client focus, and ability to work as part of a team
  • Will train
Work Environment

Our hotel is a dynamic and fast-paced environment, and we are looking for a team player who can thrive in this setting. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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