Front Desk Representative
1 month ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Resolve guest complaints and claims in a professional and courteous manner.
- Process group arrivals and departures, including handling room reservations and cancellations.
- Provide information on hotel facilities and services, as well as local attractions and points of interest.
- Process guest departures, calculate charges, and receive payments.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Assist guests with special needs and provide exceptional customer service.
- Contact guests to deliver requested wake-up calls.
- Secondary (high) school graduation certificate.
- Will train.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and ability to maintain accuracy.
- Dependability and ability to work independently.
- Team player with excellent oral communication skills.
The Front Desk Agent will work in a fast-paced hotel environment, standing for extended periods and interacting with guests and colleagues.
What We OfferBest Western Plus Gateway to the Falls offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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1 week ago
Clearwater County, Canada Best Western Plus Gateway to the Falls Full timeJob Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Register...
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