Front Desk Representative
1 month ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Resolve guest complaints and issues in a professional and courteous manner
- Process group arrivals and departures, including handling room reservations and cancellations
- Provide information on hotel facilities and services, as well as local attractions and points of interest
- Maintain accurate records of guest stays, including room assignments and charges
- Assist guests with special needs and requests
- Work effectively in a fast-paced environment with attention to detail and excellent communication skills
- Secondary (high) school graduation certificate
- Ability to work in a team environment and provide excellent customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with attention to detail
The Front Desk Agent will work in a hotel environment with a fast-paced and dynamic atmosphere. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service to our guests.
What We Offer- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.
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