Front Desk Representative

1 month ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Resolve guest complaints and issues in a professional and courteous manner
  • Process group arrivals and departures, including handling room reservations and cancellations
  • Provide information on hotel facilities and services, as well as local attractions and points of interest
  • Maintain accurate records of guest stays, including room assignments and charges
  • Assist guests with special needs and requests
  • Work effectively in a fast-paced environment with attention to detail and excellent communication skills
Requirements
  • Secondary (high) school graduation certificate
  • Ability to work in a team environment and provide excellent customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with attention to detail
Work Environment

The Front Desk Agent will work in a hotel environment with a fast-paced and dynamic atmosphere. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service to our guests.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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