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Front Desk Representative

2 months ago

Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide information on hotel facilities and services to guests.
  • Area Information: Provide general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Special Needs Assistance: Assist clients/guests with special needs.
  • Wake-Up Calls: Contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to all guests.
Work Environment

As a Front Desk Agent, you will work in a fast-paced environment, standing for extended periods and requiring attention to detail.

Personal Qualities
  • Client Focus: Demonstrate a strong client focus and commitment to providing exceptional service.
  • Dependability: Be dependable and reliable in your work.
  • Communication Skills: Possess excellent oral communication skills.
  • Organizational Skills: Be highly organized and able to multitask.
  • Team Player: Work effectively as part of a team.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Language: English.
  • Work Hours: 40 hours per week.