Bilingual Client Care Specialist

3 weeks ago

Montreal, Quebec, Canada Securian Canada Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to billing, account balances, refunds, certificates, and product information.
  • Assess customer needs and provide personalized solutions, ensuring First Contact Resolution.
  • Update customer records and follow up on certificate details, including cancellations and updates.
  • Deliver consistent, quality service to our clients, meeting productivity and quality objectives.
  • Identify opportunities for continuous improvement and contribute to the development of new ideas and trends.
  • Stay up-to-date with product knowledge and attend relevant training sessions to enhance skills and expertise.
Requirements
  • Post-secondary education preferred.
  • 1 or more years of customer service experience, preferably in a call center, banking, or insurance industry.
  • Oral and written bilingualism is required.
  • Exceptional active listening and verbal and written communication skills.
  • Ability to explain decisions and practices clearly, concisely, and accurately in a respectful and empathic manner.
  • Capacity to multitask in a fast-paced environment.
  • Proactive and autonomous, with a strong detail orientation.
Why Work with Us?

At Securian Canada, we offer a competitive total rewards program, flexible work arrangements, and a collaborative work environment that values diversity, equity, and inclusion. We are committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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