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Bilingual Affinity Client Care Representative
2 months ago
We are seeking a highly skilled and customer-focused Client Care Specialist to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Client Communication: Respond to client inquiries and resolve issues in a timely and professional manner, using various communication channels.
- Needs Assessment: Assess client needs and provide solutions that meet their requirements, ensuring a high level of customer satisfaction.
- System Utilization: Use our systems to gather information and resolve client issues, ensuring First Contact Resolution.
- Certificate Management: Update and manage client certificates, including cancellations, updates, and bulk requests.
- Quality Service: Deliver consistent, high-quality service to our clients, meeting our productivity and quality objectives.
- Continuous Improvement: Identify opportunities for improvement and contribute to the development of new processes and procedures.
- Knowledge Management: Stay up-to-date with our products and services, attending training and development courses as needed.
- Education: Post-secondary education preferred.
- Experience: 1 or more years of customer service experience, preferably in a call center, banking, or insurance industry.
- Language Skills: Bilingualism (English and French) is required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely.
- Technical Skills: Ability to work with multiple computer applications and learn new ones.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to multitask in a fast-paced environment.
- Teamwork: Proven ability to work collaboratively as part of a team.
- Adaptability: Ability to adapt quickly to change and be comfortable with new processes and procedures.
- Continuous Learning: Demonstrated interest in continuous learning and professional development.
At Securian Canada, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all employees. We offer a competitive total rewards program, including flexible work arrangements, generous paid vacation time, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
