Plumbing Sales Professional
2 weeks ago
BioPoint, Inc. is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.
Compensation and BenefitsThe estimated salary for this role is between $50,000 to $55,000 per year, offering great growth potential with competitive benefits, profit sharing, and participation in our pension plan with employer contributions.
Job ResponsibilitiesThis Counter Salesperson position provides sales support to walk-in customers at our Profit Centre counters, focusing on delivering exceptional customer service by maintaining, stocking, and keeping a clean counter sales area.
- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stock levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find solutions for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
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