Counter Sales and Service Representative
5 days ago
At BioPoint, Inc., we're seeking an experienced Counter Sales and Service Representative to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.
About the JobWe offer a competitive salary of $52,000 per year, with opportunities for growth and advancement within the company. As a Counter Sales and Service Representative, you will be responsible for providing sales support to walk-in customers, maintaining a clean and organized counter area, and assisting with order processing and backorders.
- Main Responsibilities:
- Assist customers with product inquiries and provide recommendations on our assortment of products.
- Maintain and clean the counter area, including merchandising displays.
- Enter, pick, and pack sales orders generated at the counter.
- Process returns and warranty claims to customers, both on account and cash sales.
- Navigate and find solutions for customer concerns and complaints.
To succeed in this role, you will need:
- A Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 2 years of experience in customer service or counter sales.
- Outstanding customer service and verbal communication skills.
- Excellent relationship building skills with customers, vendors, and teammates.
- Ability to learn and operate the applicable software system used to process orders.
- Experience working in a fast-paced environment.
- Intermediate math skills with a strong attention to detail.
BioPoint, Inc. is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. With over 115 years of experience, we provide quality and cutting-edge products that help support residential, commercial, and infrastructure initiatives across Canada.
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