Desktop Support Specialist for Complex Environments
1 day ago
Estimated Salary: $80,000 - $110,000 per year
Ottawa, Ontario (Onsite)
About the Company:Hire Intellect is a specialized financial services provider to farming operations across Canada.
Responsibilities:- This role will be structured after our 'Hub and Spoke' model, where you will primarily be based onsite in Ottawa, with occasional support required at nearby Kanata office.
- We are seeking an experienced desktop hardware and software professional with key responsibilities including strong experience with hardware and desktop software applications.
- The ideal candidate must have own mode of transportation to travel between locations.
- You will be responsible for providing desktop hardware and software support to users, administrating/supporting computer end-user devices in a large, complex environment.
- Your expertise will include device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment, and security tools.
- You will also be responsible for troubleshooting and managing file and print services.
- Effective communication skills are essential, including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
- Bilingualism in English and French is mandatory, with strong verbal and written skills required.
- A minimum of 1-2 years of previous Deskside support experience is required.
- Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role is necessary.
- CompTIA A+ or equivalent experience is mandatory.
- Good communication, time management, and mathematical skills are essential.
- The successful candidate must be dependable and reliable, with attention to detail and documentation.
- Clean criminal record and driving abstract are required.
- Meeting Room support experience would be an asset.
- Strong knowledge of Microsoft Teams and Teams Telephony would be a significant advantage.
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