Technical Support Specialist

5 days ago


Ottawa, Ontario, Canada Research Council Full time

Are you passionate about providing exceptional technical support services? Do you have a knack for resolving complex IT issues? We are seeking a Technical Support Specialist to join our team at the Research Council of Canada, where you will play a critical role in supporting the council's internal and external clients.

About Our Team

The Natural Sciences and Engineering Research Council of Canada (NSERC) is a world-renowned funder of science and engineering research. As a member of our team, you will be part of a dynamic organization that supports visionaries, explorers, and innovators who are driving breakthroughs in their fields.

The Social Sciences and Humanities Research Council of Canada (SSHRC) brings together the research community, industry, and government to advance knowledge and build a better future for Canada and the world. As a Technical Support Specialist, you will work closely with both councils to provide top-notch technical support services.

What You Will Do
  • You will provide incident/problem management response to major problems in the information technology environment.
  • You will act as the second level of problem resolution for unresolved technology issues escalated by first-level responders.
  • You will liaise with internal and external specialists on complex IT problem resolution or technical complexities of proposed hardware/software deployments.

Your primary goal will be to ensure that our clients receive timely and effective technical support, enabling them to focus on their core activities.

What You Need to Succeed
  1. You must have a strong educational background in computer science or a related field.
  2. You should have significant experience in providing technical support services and resolving complex IT issues.
  3. You should be proficient in Microsoft 365 and have excellent communication skills in both official languages.

In this role, you will be working in a fast-paced environment where no two days are the same. If you thrive in such environments, are passionate about delivering exceptional results, and have a drive to succeed, we encourage you to apply for this exciting opportunity.

We offer an estimated annual salary range of $77,206-$93,018, depending on your qualifications and experience. Our comprehensive benefits package includes opportunities for growth and professional development, making this an ideal career move for those looking to take their technical expertise to the next level.



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