Senior IT Support Specialist
3 days ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at Deliverance Consulting INC.
Job Description:This role involves providing technical support and assistance to clients with various computer-related issues. As a Senior IT Support Specialist, you will be responsible for troubleshooting problems, resolving technical difficulties, and providing guidance on the use of software applications.
Your primary focus will be on maintaining a high level of customer satisfaction by ensuring that all technical issues are resolved promptly and efficiently.
Key Responsibilities:- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Provide training and guidance to users on the effective use of software applications.
- Maintain accurate records of technical incidents and resolutions.
- Participate in the design and implementation of new software applications.
To succeed in this role, you must have excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. You should also possess strong analytical and problem-solving skills, with the ability to think critically and creatively.
Here are some key skills and qualifications we're looking for:
- Degree in Computer Science or a related field.
- Minimum 2 years of experience in IT support or a related field.
- Strong knowledge of computer systems, software applications, and network protocols.
- Excellent communication and interpersonal skills.
We offer a competitive salary package, including a base salary of $65,000 per year, as well as opportunities for professional growth and development.
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