Senior IT Support Specialist

3 days ago


Ottawa, Ontario, Canada Deliverance Consulting INC Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled Senior IT Support Specialist to join our team at Deliverance Consulting INC.

Job Description:

This role involves providing technical support and assistance to clients with various computer-related issues. As a Senior IT Support Specialist, you will be responsible for troubleshooting problems, resolving technical difficulties, and providing guidance on the use of software applications.

Your primary focus will be on maintaining a high level of customer satisfaction by ensuring that all technical issues are resolved promptly and efficiently.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Provide training and guidance to users on the effective use of software applications.
  • Maintain accurate records of technical incidents and resolutions.
  • Participate in the design and implementation of new software applications.
Requirements:

To succeed in this role, you must have excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. You should also possess strong analytical and problem-solving skills, with the ability to think critically and creatively.

Here are some key skills and qualifications we're looking for:

  • Degree in Computer Science or a related field.
  • Minimum 2 years of experience in IT support or a related field.
  • Strong knowledge of computer systems, software applications, and network protocols.
  • Excellent communication and interpersonal skills.
Benefits:

We offer a competitive salary package, including a base salary of $65,000 per year, as well as opportunities for professional growth and development.



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