Desktop Support Specialist for Windows Migration Project

4 days ago


Ottawa, Ontario, Canada S.i. Systèmes Full time

We are seeking a Desktop Support Specialist to join our team at S.i. Systèmes to support a Windows 10 to 11 migration project. The successful candidate will provide on-site troubleshooting of network and software issues to ensure a seamless transition.

About the Role

This is a fantastic opportunity for an experienced Help Desk Specialist to take their career to the next level. As a key member of our team, you will be responsible for providing desktop technical support to maintain, repair, upgrade, install, replace, troubleshoot, and maintain desktop/laptop/tablet, computer equipment, printers, and all peripherals using Assyst) and Active Directory.

Key Responsibilities
  • Provide 1st or 2nd level technical support to end-users
  • Perform on-site verification, problem recognition, isolation, research, resolution, and follow-up
  • Active Directory administration in accordance with the Standard Operating Procedures (SOPs)
  • Isolate problems, troubleshoot, and provide follow-up instruction to reduce trouble calls
  • Advise and provide technical guidance to end-users and distribute new IT assets as required
Requirements
  • Help Desk Specialist (1+ years) experience
  • Service Desk support to 1000 Windows's 10 clients (1+ year)
  • Installing and troubleshooting - 1st line support (1+ year)
  • Certificate, diploma, or degree in computer science or other relevant field
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and detail-oriented individual looking to make a difference in a dynamic team, please apply.



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