Cloud Operations Specialist

1 week ago

Ottawa, Ontario, Canada Telesat Corp. Full time

Overview

Telesat Corp., a leading global satellite operator, seeks a Cloud Operations Specialist to join its team. This role will play a critical part in ensuring the smooth operation of our cloud-based infrastructure and applications.

Salary

The estimated annual salary for this position is $85,000-$110,000 CAD, depending on experience and qualifications.

Job Description

The successful candidate will be responsible for monitoring, maintaining, troubleshooting, and enhancing corporate cloud compute endpoints and applications. This includes operational, day-to-day requests such as user account creation/termination, system access requests, resolution of security alerts, and providing second-level problem assessment, triage, research, and resolution of incidents and requests for all employees worldwide.

Main Responsibilities

  • Onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems
  • Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting
  • Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting
  • Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking
  • Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management
  • Incident on-call rotation as required

Education & Experience Required

  • Bachelor's degree in technical or engineering field or equivalent practical experience
  • At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources
  • At least 2 years experience in the operation of Cloud and data centre environments
  • Industry certifications such as MCSE, CISSP are a strong asset

Specialized Knowledge, Skills and Abilities

  • Experience in the administration of computer systems such as systems administrator in an operations role
  • Strong understanding and hands on experience in the administration of Linux
  • Understanding of DevOps concepts
  • Experience in the deployment and support of Cloud/remotely based desktops
  • Working technical knowledge of network systems
  • Working technical knowledge of current systems software, protocols and standards including Active Directory
  • Identity management using Microsoft Identity Manager and Azure AD Connect
  • Solid understanding of the Windows and Linux based endpoints
  • Solid scripting experience (e.g., Bash, Python)
  • Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks
  • Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and non-technical personnel
  • Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise
  • Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences
  • Bilingualism (English/French) is an asset

Decision Making & Supervision

  • Make decisions and recommendations within established procedures, based on troubleshooting and analysis
  • Coordination with helpdesk, network/telecom, platform, and security teams

Working Conditions

  • Generally comfortable working conditions with lifting and onsite installations
  • Moderate visual concentration in use of video display terminal

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