IT Support Specialist
2 weeks ago
IT Support Specialist
At OpenRoad Auto Group, we are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Assist with troubleshooting and resolving technical problems for end-users in a timely manner
- Install, configure, and maintain computer systems, peripherals, and software
- Perform routine maintenance tasks, such as system updates and backups, equipment inventory, and endpoint protection software
- Assist with onboarding and offboarding process for employees, including setting up workstations and software
- Collaborate with senior IT staff to resolve complex technical issues and escalate problems when necessary
- Document and track technical issues and resolutions using our ticketing system
- Maintain the CCTV system for all dealerships and export footage if requested
- Liaise with external contractors/suppliers for the repair of computer peripheral equipment
- Network Support – First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch)
- Phone Support – Add, change, or delete extensions and hardware as required
- Maintain accurate and up-to-date documentation through the change management process
- Provide excellent customer service and maintain a positive relationship with end-users
- Participate in the on-call rotation after business hours
Requirements:
- Certificate or College Diploma in Information Technology, Computer Engineering Technology, or related discipline
- 2+ years of experience in IT helpdesk/support experience in a multi-site environment
- Strong problem-solving skills
- Excellent oral and written communication skills
- Ability to work independently and under pressure, with good communication skills
- Troubleshooting experience with Microsoft Windows OS, Microsoft Office, and computer hardware
- Solid understanding of networking knowledge, including IPv4/IPv6, DHCP, and DNS
- Class 5 Driver License
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