Service Desk Specialist

3 days ago


Richmond, British Columbia, Canada Go Auto Full time

We are seeking an experienced Service Desk Specialist to join our Information Technology department at Go Auto. In this role, you will be the primary point of contact for customers experiencing issues with installation, configuration, operation, and management of our managed services.

About Go Auto

Go Auto is one of Canada's largest auto dealership groups. Our company is committed to providing exceptional customer service and maintaining a strong reputation in the industry.

As a Service Desk Specialist, you will play a vital role in ensuring that our customers receive timely and effective support for their IT-related needs.

Key Responsibilities
  • Provide first-line technical support via phone, email, and in-person interactions;
  • Resolve technical issues efficiently and effectively, escalating complex problems to senior technicians as needed;
  • Maintain accurate records of incidents, problems, and resolutions;
  • Collaborate with other teams to ensure seamless communication and problem-solving;
  • Participate in on-call rotations to provide 24/7 support;
Requirements
  • Bachelor's degree in Computer Science or related field (or equivalent experience);
  • Minimum 2 years of experience in a Service Desk environment;
  • Strong technical skills, including knowledge of Active Directory, Office 365, Windows, and networking principles;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and prioritize tasks effectively;
  • A valid driver's license;
Benefits
  • Competitive salary: $65,000 - $85,000 per year;
  • Comprehensive health benefits package;
  • Dental and vision coverage;
  • Health spending account;
  • Flexible working hours;
  • Opportunities for professional growth and development;

We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth. If you are a motivated and detail-oriented individual with excellent technical skills, we encourage you to apply for this exciting opportunity.



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