Rooms Operations Manager

4 weeks ago


Guelph, Ontario, Canada EightSix Network Full time
Job Summary

We are seeking a highly motivated and experienced Rooms Operations Manager to join our team at Delta Hotels Guelph Conference Centre. As a key member of our operations team, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.

Key Responsibilities
  • Assist in managing the execution of all operations in the rooms area departments
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm
  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
  • Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths
  • Verifies that the team has the capabilities to meet expectations
  • Assists employees in understanding guests' ever-changing needs and expectations and exceeding them
  • Follows property-specific second effort and recovery plan
  • Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters
  • Takes proactive approaches when dealing with employee concerns
  • Extends professionalism and courtesy to employees at all times
  • Communicates/updates all goals and results with employees
  • Meets semiannually with staff on a one-to-one basis
  • Assists/teaches the team scheduling against guest and hours/occupied room goals
  • Performs hourly job functions as needed
  • Performs other duties as assigned to meet business needs
Requirements
  • High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area
What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We offer a competitive salary range of $53,000 to $67,000 annually, as well as opportunities for career growth and development.



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