Rooms Operations Manager
3 weeks ago
Job Summary
The Rooms Operations Manager is responsible for assisting in the management of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role involves leading a team and striving to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
Key Responsibilities
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Understands employee and guest satisfaction results and develops game plans to address need areas and expand on strengths.
- Leads by example, demonstrating self-confidence, energy, and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations and exceeds them.
Requirements
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
What We Offer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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