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Rooms Operations Director

2 months ago

Guelph, Ontario, Canada Marriott International Full time

At Marriott International, we are committed to delivering exceptional guest experiences and exceeding our team members' expectations. Our Rooms Operations Manager plays a critical role in achieving this goal by overseeing the execution of all operations in the rooms area departments.

We are seeking an experienced and results-driven leader to join our team as a Rooms Operations Manager. In this key position, you will be responsible for managing staff, driving guest satisfaction, and maximizing departmental financial performance.

This is an exciting opportunity to leverage your expertise and passion for hospitality to make a lasting impact on our guests and colleagues alike. As a member of our team, you will have the chance to work with a talented group of professionals who share a common purpose: to provide memorable experiences for our guests.

The successful candidate will possess excellent leadership and communication skills, with a proven track record of driving results and improving processes. If you are a motivated and collaborative individual who thrives in a fast-paced environment, we encourage you to apply for this challenging and rewarding role.

Key Responsibilities:

  • Lead and manage staff to achieve operational excellence
  • Drive guest satisfaction through effective problem-solving and conflict resolution
  • Analyze financial data to optimize departmental performance
  • Collaborate with cross-functional teams to improve processes and efficiency

Requirements:

  • High school diploma or equivalent required; 4 years experience in guest services, front desk, housekeeping, or related field preferred
  • 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major and 2 years experience preferred
  • Excellent leadership, communication, and analytical skills

What We Offer:

  • Competitive salary range $53,000 - $67,000 annually
  • Ongoing training and development opportunities
  • Benefits package including health, dental, and vision insurance
  • 401(k) plan with company match

Marriott International is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.