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Rooms Operations Manager
2 months ago
Company Overview:
Marryott International is a leading hospitality company with a rich history of delivering exceptional guest experiences. Our team is dedicated to providing world-class service and creating memorable moments for our guests.
Salary: The salary range for this position is approximately $59,000 to $74,000 annually, depending on experience and qualifications.
Job Description:
The Rooms Operations Manager plays a critical role in ensuring the smooth operation of our hotel's rooms area departments. This includes managing the Front Office, Engineering/Maintenance, and Housekeeping teams to deliver exceptional guest satisfaction and maximize financial performance.
Leading the Team:
- Create a positive work environment that motivates and empowers team members to provide exceptional guest service.
- Develop and implement strategies to improve guest satisfaction and employee engagement.
- Conduct regular team meetings and one-on-one coaching sessions to ensure clear communication and goal alignment.
Managing Property Rooms Operations:
- Assist in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize departmental performance.
- Collaborate with other departments to ensure seamless operations and effective communication.
Guest Experience:
- Ensure that all team members understand and meet hospitality standards, focusing on delivering exceptional guest experiences.
- Respond promptly to guest concerns and complaints, resolving issues efficiently and effectively.
- Promote a culture of customer-centricity throughout the hotel, encouraging team members to go above and beyond to exceed guest expectations.
Financial Management:
- Analyze financial statements, sales reports, and activity data to measure productivity and goal achievement.
- Identify areas for cost reduction and program improvement, implementing strategies to optimize departmental performance.
- Work collaboratively with the General Manager and Regional Director to develop and implement business plans and budgets.
Hiring and Training:
- Interview and assist in making hiring decisions for the Rooms Operations team.
- Develop and conduct training programs to ensure new hires have the skills and knowledge required to succeed in their roles.
- Mentor and coach team members to enhance their performance and achieve career goals.
About Marriott International:
We are an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require an accommodation in relation to this job posting, please contact us at 905-366-5227.
