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Operations Team Lead

2 months ago

Guelph, Ontario, Canada Marriott International Full time

Job Summary


The Operations Team Lead is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.



Key Responsibilities

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
  • Leads by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations and exceeds them.


Additional Duties

  • Assists in managing the execution of all operations in the rooms area departments.
  • FOLLOWs property-specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties as assigned to meet business needs.


What We Offer


Marriott International offers competitive salaries, benefits, and opportunities for growth and development. Our estimated salary range for this position is $53,000 - $67,000 annually, based on location and experience.



About Marriott International


We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis and strive to create a work environment that values diversity, equity, and inclusion.