Office Coordinator

7 days ago

Nanaimo, British Columbia, Canada Trail Appliances BC Full time

About Trail Appliances BC

Trail Appliances BC is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Our Core Values

  • Integrity – We uphold the highest standards of ethics and morality in all our interactions.
  • Improvement – We strive for excellence in everything we do, continuously seeking ways to improve our processes and services.
  • Caring – We prioritize the well-being and satisfaction of our customers, employees, and partners.
  • Authenticity – We value honesty, transparency, and genuineness in all our interactions.
  • Determination – We are driven to succeed, overcoming obstacles and challenges with perseverance and resilience.

Job Summary

We are seeking an experienced Office Coordinator to join our team. As an Office Coordinator, you will play a vital role in supporting our customers and showroom teams, working closely with them to provide exceptional service and administrative support.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist with administrative duties, including data entry, filing, and other tasks as required.
  • Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
  • Take initiative to find creative approaches to improve customer satisfaction and experience.
  • Build strong relationships with customers, understanding their needs and preferences.
  • Work effectively as part of a team, contributing to a positive and productive work environment.

Requirements

  • Previous experience in an administrative or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proficiency in Microsoft Office and other computer applications.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work Sundays, as required.

What We Offer

  • A competitive hourly rate of $22.95.
  • A 38-hour workweek, with a regular schedule of Mondays to Thursdays (9:30am - 6:00pm) and Sundays (10:30am - 5:00pm).
  • A comprehensive benefits package, including extended health care and dental coverage.
  • A generous employee discount program.
  • Opportunities for career growth and professional development.

Why Trail Appliances BC?

  • We are a dynamic and growing company, committed to delivering exceptional customer experiences.
  • We offer a supportive and inclusive work environment, with opportunities for career growth and development.
  • We prioritize the well-being and satisfaction of our employees, offering a comprehensive benefits package and generous employee discounts.

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