Front Office Coordinator

2 weeks ago


Calgary, Alberta, Canada Inception Fertility Full time
Job Description

Inception Fertility is seeking a highly skilled Front Office Coordinator to join our team.

About the Role

We are looking for an organized and detail-oriented individual to provide administrative support to our clinic.

Key Responsibilities:
  • Greet and process all patients, ensuring demographic, financial, and clinical data is accurately entered into the electronic medical record (EMR).
  • Receive patients to the clinic and update the EMR accordingly.
  • Maintain a database of patient information and clinical records.
  • Answer telephone calls, triage inquiries, clear voicemail messages, and relay important information.
  • Direct callers to relevant services as needed.
  • Address general inquiries about our programs and services.
  • Process payments made to the clinic, including intake, processing, and closing out of daily cash.
  • Print and review doctor's billing sheets at the end of each day.
  • Escort patients to ultrasound rooms and provide basic instructions.
  • Provide new and existing patient records for scheduled clinics, including preparation of new charts and stamping of necessary documents/forms.
  • Locate and forward health record documents/reports as requested by physicians' offices and other healthcare institutions.
  • Notify patients of appointment times for specific procedures, such as IUI or laminaria tent insertion.
  • Reconcile daily payment summaries on HealthQuest.
Requirements:
  • Demonstrated proficiency in computer programs and software.
  • Fast and accurate typing skills.
  • Professional phone and email etiquette.
  • Excellent time management and organizational skills.
  • Possess personal accountability, honesty, and problem-solving abilities.
  • Able to handle stressful situations involving colleagues and patients.
  • Willingness to learn and adapt to changing circumstances.
What We Offer:
  • Competitive salary: $45,000 - $60,000 per year, depending on experience.
  • Comprehensive benefits package, including health spending account.
  • Fertility benefits.
  • Retirement savings plan with employer match.
  • Employee assistance program.
  • E-tools for meditation, sleep, focus, and more.
  • First-class work facilities.
  • Personal and professional development opportunities.
About Inception Fertility

We celebrate diversity and strive to create an inclusive environment for all employees and applicants. If you need reasonable accommodations during the application or interview process, please let us know.



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