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Front Desk Operations Coordinator

1 month ago

Calgary, Alberta, Canada Coast Hotels Full time
Job Overview

The Front Desk Operations Coordinator will contribute to the overall success of Coast Hotels by providing exceptional customer service and ensuring seamless front desk operations. This role is responsible for maintaining a positive work environment while upholding high internal and external guest service standards.

About the Role

This part-time position involves working overnight shifts, including weekends and holidays. The ideal candidate will have a minimum of 3 years of experience in front desk operations and possess excellent communication skills.

Key Responsibilities
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Register arriving guests, assign rooms, and present statements of charges to departing guests.
  • Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized systems.
  • Daily accounting data entry and reconciliation.
  • Run night audit reports and report discrepancies to the Front Office Manager, General Manager, and Accounting office.
  • Post late charges not posted on previous shifts, complete Food & Beverage Audit, and key in journal entries.
  • Coordinate and complete back-up tasks, run night audit sequence, and deliver audit materials to the Accounting Office.
  • Complete daily sales & labour report, gratuities porterage distribution report, and room pick up & forecast reports.
Requirements
  • Completion of Secondary School.
  • Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience.
  • Minimum 3 years of front desk experience.
  • Rooms Forecasting and/or Budgeting an asset.
  • Understanding of Yield and Revenue Management an asset.
  • Proficiency in Excel worksheet application.
  • Demonstrates superior customer service skills.
  • Able to work overnight shifts, including those on weekends and holidays.
Salary Information

The estimated hourly salary for this role is $18-$22 per hour, depending on location and experience.