Regional Manager

4 weeks ago

Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Regional Manager

About the Role:

We are seeking a highly skilled and experienced Regional Manager to join our team at EightSix Network. As a Regional Manager, you will be responsible for overseeing the operations of our retail locations in the Lower Mainland, British Columbia.

Key Responsibilities:

  • Act as a liaison between Head Office and various store locations by making regular visits to stores, planning visits to remote locations a minimum of two times per year.
  • Coordinate with, report, and make recommendations to management in order to grow market share, improve customer experience, and drive growth.
  • Monitor and analyze business trends across stores within the district; develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, SPIFFS, wages, expense control, and store contribution.
  • Encourage all team members to participate and hit all sales goals, contests, SPIFFS, and other incentives through understanding promotions/sales, product knowledge, and customer service.
  • Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation, and company strategies.
  • Ensure all team members across all stores in your district are adhering to company standards by having an excellent understanding and enforcing The Company Policy & Procedures, Company Handbook, and embracing the Modern Store Code.
  • Regularly audit staff purchases, credits, and discounts to ensure they are used as intended.
  • Ensure protection of company property by managing loss prevention within the district.
  • Responsible for approving schedules, ensuring adequate shifting, while managing the number of staff on to keep costs appropriate to sales to avoid over or under-staffing situations.
  • Hiring employees, reducing employee turnover, and managing wages in collaboration with the Human Resources department.
  • Retain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques, and collaborating with HR about possible issues; create a positive and supportive work environment where you are professional, approachable, non-judgmental, and unbiased.
  • Take a -degree approach in providing feedback and reviewing employee performance. Issue verbal and written warnings as well as termination notices. Collaborate with HR frequently on employee satisfaction, engagement, and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs.
  • Complete annual Store Performance Assessments (SPA) as a tool to communicate expectations; repeat the SPA within 3 – 6 months for stores that require additional support.
  • Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets, who you can trust to delegate store-specific tasks.
  • Make independent decisions to ensure situations and issues are handled appropriately and in a timely manner.
  • First point of contact for store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence.
  • Ensuring new stores are set up to standard and take care of logistics for new location(s) as well as coordinating regular store maintenance and repair.
  • Take ownership of tasks/requests by following through to ensure completion and closing the loop of communication, delegating to Assistant District Manager where necessary.
  • Collaborate and communicate with other District Managers to support each other's growth for overall store success; including revolving weekend accessibility.
  • Participate in sales and management training meetings and events.
  • Perform other duties as required.

Requirements:

  • Exceptional communication and presentation skills with a positive and can-do attitude.
  • Build strong relationships with both employees and clients.
  • Must be flexible and have open availability. Ability to work in a fast-paced environment - individually and as part of a team.
  • Strong problem identification and conflict management skills with a proven record in overcoming objections.
  • Minimum 5 years of Retail Industry experience.
  • Minimum 3 years of Management experience.
  • Must possess a valid driver's license and vehicle to travel throughout Alberta to different locations.
  • Must be located in British Columbia.
  • A valid passport is required - frequent travel, which may include travel outside of Canada.

Qualifications:

Bachelor's degree in Business Administration or related field.

Proven experience in a managerial role, preferably in a regional or multi-site setting.

Strong leadership skills with the ability to motivate and inspire a team.

Excellent project management skills with the ability to prioritize tasks and meet deadlines.

Demonstrated success in sales and business development.

Proficient in process improvement methodologies.

Exceptional communication and interpersonal skills.

Ability to travel within the region as needed.

We offer competitive compensation packages including salary, bonus potential, and comprehensive benefits.

Submit your resume, cover letter, and salary expectations.

We'd like to thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted.

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