Operations Manager

2 weeks ago


Montreal, Quebec, Canada United Services Group Full time

We are a leading Canadian facility maintenance company providing services to large retail and commercial businesses nationwide.

Our competitive compensation package includes health, dental, and vision benefits, as well as a pension plan after one year of service.

About this Position

This role is responsible for leading the customer scope of work within a designated area, delivering exceptional janitorial services.

Duties and Responsibilities
  • Develop and implement customer plans, including waxing schedules, budgets, and potential add-on sales opportunities
  • Build strong relationships with customers and subcontractors
  • Train subcontractors and employees on required legislated training (WHMIS, Health & Safety, etc.) and United cleaning specific training
  • Lead process initiatives, analyze trends, and identify process gaps in collaboration with senior management
  • Analyze and control store budgets, monitor expenses, and develop strategies to decrease costs and increase profitability at the store level
  • Implement transitions of new business in customer locations in compliance with the transition process
  • Support hiring, recruitment, training, performance management, and termination of subcontractors
  • Ensure compliance with Health & Safety policies and legislation
Job Requirements
  • Able to address customer and subcontractor needs and concerns in a timely manner
  • Available to work flexible shifts on a rotation basis, including evenings and nights
  • Willing to travel frequently within the designated territory
  • Able to work in a fast-paced, high-stress environment and solve problems effectively
  • Valid driver's license and good driving record
Skills and Qualifications
  • Business acumen, strong verbal and written communication skills
  • Active listening skills, time management, leadership skills, autonomy, and competent technology skills
  • Managing budgeting and costing within janitorial operational environments
  • Knowledge of floor-care and cleaning procedures is an asset
  • Able to motivate a mobile team of subcontractors
Education/Experience
  • Degree in business administration or related field
  • Minimum 5 years' experience in the Janitorial industry or any other dynamic operational environment
  • 3 – 5 years' experience in a supervisory role

The estimated salary for this position is $70,000-$90,000 per annum, depending on experience and qualifications. This figure is based on industry standards and comparable roles in the region.


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