Operations Manager
2 weeks ago
We are a leading Canadian facility maintenance company providing services to large retail and commercial businesses nationwide.
Our competitive compensation package includes health, dental, and vision benefits, as well as a pension plan after one year of service.
About this PositionThis role is responsible for leading the customer scope of work within a designated area, delivering exceptional janitorial services.
Duties and Responsibilities- Develop and implement customer plans, including waxing schedules, budgets, and potential add-on sales opportunities
- Build strong relationships with customers and subcontractors
- Train subcontractors and employees on required legislated training (WHMIS, Health & Safety, etc.) and United cleaning specific training
- Lead process initiatives, analyze trends, and identify process gaps in collaboration with senior management
- Analyze and control store budgets, monitor expenses, and develop strategies to decrease costs and increase profitability at the store level
- Implement transitions of new business in customer locations in compliance with the transition process
- Support hiring, recruitment, training, performance management, and termination of subcontractors
- Ensure compliance with Health & Safety policies and legislation
- Able to address customer and subcontractor needs and concerns in a timely manner
- Available to work flexible shifts on a rotation basis, including evenings and nights
- Willing to travel frequently within the designated territory
- Able to work in a fast-paced, high-stress environment and solve problems effectively
- Valid driver's license and good driving record
- Business acumen, strong verbal and written communication skills
- Active listening skills, time management, leadership skills, autonomy, and competent technology skills
- Managing budgeting and costing within janitorial operational environments
- Knowledge of floor-care and cleaning procedures is an asset
- Able to motivate a mobile team of subcontractors
- Degree in business administration or related field
- Minimum 5 years' experience in the Janitorial industry or any other dynamic operational environment
- 3 – 5 years' experience in a supervisory role
The estimated salary for this position is $70,000-$90,000 per annum, depending on experience and qualifications. This figure is based on industry standards and comparable roles in the region.
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